Chapter–44 : Digital Communication in Professional Settings
(প্ৰফেছনেল পৰিৱেশত ডিজিটেল যোগাযোগ)
এই অধ্যায়ৰ উদ্দেশ্য হৈছে শিক্ষাৰ্থীসকলে digital platforms ব্যৱহাৰ কৰি workplace communication সঠিকভাৱে, professionalভাবে, আৰু কার্যকৰী ৰূপে কৰিবলৈ সক্ষম হওঁক।
44.1 Digital Communication কি?
Definition:
Digital communication = communication conducted via electronic platforms including email, messaging apps, video calls, social media, and collaborative tools.
Importance in Professional Settings:
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Rapid and efficient information exchange
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Documentation and record-keeping
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Global collaboration across time zones
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Enhanced productivity and coordination
44.2 Types of Digital Communication in Workplace
| Type | Platform / Tool | Purpose |
|---|---|---|
| Gmail, Outlook | Formal communication, reports, requests | |
| Instant Messaging | Slack, Microsoft Teams, WhatsApp | Quick updates, team coordination |
| Video Conferencing | Zoom, Google Meet, MS Teams | Meetings, presentations, interviews |
| Collaborative Tools | Google Docs, Trello, Asana | Project collaboration, task management |
| Social Media / Professional Networks | Networking, recruitment, brand communication |
44.3 Guidelines for Effective Digital Communication
A. Emails
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Formal subject line, concise body, professional tone
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Use bullet points for clarity
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Proofread for grammar, spelling, punctuation
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Respond promptly
B. Instant Messaging
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Keep messages clear and brief
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Avoid casual language and slang in professional chats
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Use threads / channels appropriately
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Respect working hours
C. Video Conferencing
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Test equipment (camera, mic) before the call
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Dress professionally
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Maintain eye contact and body posture
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Use mute/unmute etiquette
D. Collaborative Tools
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Update tasks regularly
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Comment and tag relevant team members
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Keep file naming standardized
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Share access permissions responsibly
E. Professional Social Media
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Maintain professional profile
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Avoid posting controversial or inappropriate content
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Network actively but politely
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Follow company guidelines for social media presence
44.4 Digital Communication Best Practices
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Clarity & Conciseness: Avoid lengthy paragraphs
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Professional Tone: Formal, polite, positive language
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Timeliness: Respond to emails/messages promptly
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Documentation: Keep records of important communications
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Security & Privacy: Protect sensitive data; follow company policies
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Cultural Sensitivity: Respect diverse teams and international colleagues
44.5 Common Mistakes
❌ Informal language in professional messages
❌ Ignoring email etiquette (subject, greeting, signature)
❌ Excessive CC/BCC usage
❌ Multitasking during video calls
❌ Sharing confidential information insecurely
44.6 Exercises
A. Email Practice
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Compose an email requesting leave for 2 days
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Draft a professional follow-up email after submitting a report
B. Messaging Practice
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Draft a Slack/Teams message asking for project updates
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Respond politely to a colleague’s query
C. Video Call Simulation
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Conduct a mock online meeting
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Practice presentation, turn-taking, and Q&A etiquette
D. Collaborative Tools Exercise
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Share a Google Doc with team
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Assign tasks, comment, and track progress
44.7 Chapter Summary
✔ Digital communication = emails, messaging, video, collaborative tools, social media
✔ Clarity, professionalism, and etiquette are crucial
✔ Timely response and documentation ensure effective communication
✔ Simulation and practice improve confidence and skill in professional settings
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