Gyaan Kunja Tuition Centre English Grammar: Chapter–50 : Professional Ethics & Workplace Conduct

 

Chapter–50 : Professional Ethics & Workplace Conduct

(পেচাদাৰী নীতি আৰু কৰ্মস্থল ব্যৱহাৰ)

এই অধ্যায়ৰ উদ্দেশ্য হৈছে শিক্ষাৰ্থীসকলে professional ethics, workplace behavior, আৰু ethical decision-making বুজি, career-ত success আৰু integrity নিশ্চিত কৰিব পৰা যায়।

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50.1 Professional Ethics কি?

Definition:
Professional ethics = set of moral principles and standards guiding behavior and decision-making in a professional environment.

Importance:

• Builds trust with employers, colleagues, and clients

• Ensures legal and regulatory compliance

• Enhances personal and organizational reputation

• Promotes fairness, accountability, and transparency

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50.2 Core Principles of Professional Ethics

1. Integrity

   • Honesty in communication and work

   • Avoid misrepresentation or deceit

2. Accountability

   • Take responsibility for actions and decisions

   • Admit mistakes and correct them promptly

3. Confidentiality

   • Protect sensitive company, client, and colleague information

   • Avoid sharing unauthorized data

4. Respect & Fairness

   • Treat colleagues and clients with dignity

   • Avoid discrimination, harassment, and bias

5. Professional Competence

   • Maintain and enhance skills to perform effectively

   • Stay updated with industry standards

6. Compliance

   • Follow company policies, legal regulations, and ethical codes

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50.3 Workplace Conduct Guidelines

Aspect	Guidelines
Communication	Use professional language, avoid gossip, emails/messages should be clear and polite
Punctuality	Arrive on time, meet deadlines, respect others’ time
Teamwork	Collaborate, share credit, help colleagues, resolve conflicts respectfully
Appearance & Etiquette	Dress appropriately, maintain hygiene, respectful gestures
Use of Company Resources	Use tools, internet, and equipment responsibly
Conflict Resolution	Address disagreements calmly, escalate when necessary, avoid confrontation

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50.4 Ethical Decision-Making in Workplace

Steps to Make Ethical Decisions:

1. Identify the problem – What is the ethical issue?

2. Gather information – Understand facts, stakeholders, and context

3. Evaluate alternatives – Consider consequences and professional guidelines

4. Make a decision – Choose the most ethical course of action

5. Act and review – Implement decision and reflect on outcomes

Example:
A colleague shares confidential client data accidentally.

• Identify: Confidentiality breach

• Gather: Who was affected, severity

• Evaluate: Report incident vs ignore

• Decide: Report to manager and secure data

• Act & Review: Implement solution and prevent recurrence

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50.5 Exercises

A. Ethical Dilemma Discussion

• Present scenarios like misuse of company resources or biased decision-making

• Students discuss and suggest ethical solutions

B. Workplace Behavior Reflection

• List 5 instances where you demonstrated professional conduct

• Reflect on areas needing improvement

C. Policy Drafting

• Draft a short workplace ethics guideline for a small team

• Include communication, confidentiality, teamwork, and accountability

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50.6 Common Mistakes

❌ Ignoring ethical implications of actions
❌ Sharing confidential information
❌ Disrespectful behavior or discrimination
❌ Misuse of company resources
❌ Neglecting continuous professional development

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50.7 Chapter Summary

✔ Professional ethics = integrity, accountability, respect, competence, and compliance
✔ Workplace conduct ensures a positive, productive, and safe environment
✔ Ethical decision-making = identifying issues, evaluating options, and acting responsibly
✔ Regular reflection, training, and feedback help maintain high ethical standards

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